Shipping policy

PAYMENT PROCESSING:

Successful payments may clear instantly or take between 1-4 business days to clear, depending on the bank (especially if the transaction is flagged by the bank). As a pre-warning, no items will be shipped out if payments are not received, as well as if the payment method declines. Additionally, no items will be sent out if the transaction is cancelled or disputed after ordering. In the event that the customer receives the ordered items and then disputes the transaction, the customer waives their right of receiving a refund (including shipping, taxes and fees) for any items included in the order. All customers must sign for their package when it arrives which serves as proof that the items were received by the customer. We strongly recommend that our customers sign for their own package to prevent confusion and misplaced, lost, or stolen items. If someone else signs for the package on the customer's behalf, we will consider this as an approved signature that was okayed by the customer. Sashay and Slay LLC reserves the right to suspend any customer accounts, connected payment methods, billing/shipping addresses and permanently ban future shopping privileges on our website due to fraudulent activity.

 

SHIPPING:

Items will ship out within 3 business days of successful payment processing. Packages are estimated to arrive within 3-8 business days. We recommend that customers use the tracking number associated with their order to track the package throughout the transit until they arrive. This ensures that they will be notified of any shipping updates or delays during transit. In the case of severe weather warnings, please allow additional days for package arrival. Once the items leave our facility and shipment confirmation emails are sent out, we are no longer responsible.

P.O. BOXES ARE NOT ACCEPTABLE ADDRESSES. We will not ship any package(s) to P.O. boxes. Customers must provide a physical home address.

As stated above, all orders have a signature confirmation requirement when packages are shipped out. Please keep in mind that packages may be sent to the customer's local post office if no one is present to sign for it at the time of delivery. In most cases a small paper slip will be left at the residence to inform of the first attempt to deliver the package, with the option of either a redelivery on the next business day or package pickup from the post office. All items are shipped out in the order that they are received. Items will only be shipped out during business hours on business days.

Double-check all information to ensure that everything is correct before submitting the order. If the customer inputs the wrong shipping address or forgets to add an apartment/suite number they'll need to reach out to our customer support staff to confirm the correct information within 24-48 hours of ordering. If the customer does not resubmit the correct information within that time-frame, the items will be shipped to the address listed on the order. We are not responsible for any loss of items! If the customer moves to a new address in the middle of a purchase, they must request a stop-delivery or delivery intercept with their local post office to hold the package for pickup.

 

HOLIDAY SHIPPING:

During holidays and sale events, please allow an additional 3-8 business days minimum for items to be shipped out. Once shipped, please refer to the tracking number associated with the order to stay up-to-date along the transit and get an estimation of arrival.