Refund policy

Purchases:

All sales are final! After completing an order, make sure all of the information submitted is correct so that we may process the order and get it shipped out without any delays. If any of the information needs correction, please contact our customer support staff within 24-48 hours of the purchase.

For example:

  • first and last name as it appears on customer's driver's license
  • billing and shipping address match customer's mailing address
  • apartment, suite, or building number listed on second address line
  • credit/debit card used for purchase matches up with billing address

 

RETURNS & REFUNDS:

All sales are final! We are not responsible for any missing, misplaced, damaged, lost, or stolen products! Once Items are shipped out, all responsibility lies on the customer to keep up with tracking of the items and sign for them when they arrive. Refunds will only be given in the event of an internal system error, order processing, or item unavailability status.

For example: An item is out of stock but your payment was processed before hand or simply if an item is out of stock and won't be back in stock for a period of time. This includes specialty, limited edition, seasonal, and/or holiday items.

 

EXCHANGES:

Customers will ONLY be allowed to exchange if owner agrees with it being a mistake in the overall look/texture/packaging of the item.

For example: if you receive the wrong lengths or textures. Items must be in it’s original packaging, texture, and length that you received it in. You will not be able to exchange any items if you have installed/worn them prior to exchange. If the items that you purchased are altered in any way, you will not be able to exchange them! To inquire about an exchange, you must contact me via email within 24-hours after receiving your package. Please include your name, order number, information about your order, and photos of the products that you were sent by mistake. If you do not contact me within the time-frame, all sales are final!

 

COUPONS / DISCOUNTS / PROMOTIONS:

Exclusions apply to all promotions! Coupons and discounted items are limited to one offer per customer. Discounts will be taken off the whole order, not each item individually. Coupons can NOT be applied to an already discounted items. Coupons can NOT be combined with any other offer, promotion, or discount. Discounts are NOT valid on taxes, fees, or shipping & handling charges. All sales are final on discounted items! Coupons are not redeemable for cash or cash equivalent. No adjustments on previous purchases.

We are not responsible for any 3rd party websites or pop-ups that ask for your credit card information for free items or sale items. The only sales that we offer will be listed on our official website www.shopsashayslay.com 

 

*Nothing stated herein will affect customers’ legal rights. Sashay and Slay LLC reserves the right to decline, modify, or cancel all promotions at any time without notice.